FAQ

soy Candles and wax melts

Q: What are Your candles made of?

A: Our candles are made from a natural soy wax blend which includes other vegetable waxes, food grade paraffin, and proprietary ingredients.  Our fragrances are infused with top of the line natural essential oils. Both of which are healthy and 100% cruelty free!

Q: What are your wax melts made of?

A: Our wax melt cubes and wax melts are all made of a soy wax blend specifically for this kind of product, and high quality fragrance oils infused with essential oils.


Q: Are your candles eco-friendly?

A: Yes! Our candles  are mostly natural soy wax which is non-toxic and a renewable resource. They burn nice and clean with very little soot.

Q: Are your products phthalate free?

A:  The majority of our candles and wax melts are phthalate free but there are 1 or 2 that are  not. It's specified in each description which ones are and aren't

Q: What are the candle burn times?

A: Our travel tins can burn up to 25+ hours and our jars 55+ hours.  Remember, it is advised to only burn candles 3-4 hours at a time and never leave unsupervised.


Q: do your candles cause soot?

A: It is advised that before each new burn, the wick be trimmed down to 1/4".  While our non-toxic, soy blend wax, our formula and candle making procedures cause minimal to no soot, this will help reduce it. As the candle starts to get low, towards the end, there may be slight soot. No worries, it is natural. However, if there is a lot of soot on the jar during the initial burning, please let us know.

Q: Do you use any additives in your products?

A: The only additives we may use is dye or glitter for custom orders.

Q: How long after an order should i receive my candles?

A: To ensure our customers get the best quality products, all of our candles are made to order and are hand-poured in small batches. Which means everything we do, we do ourselves, no fancy machines or factories.  Because of this, turnaround times may vary depending on the size of the order and time of year. For most orders, please allow up to 2 weeks for delivery. For larger/bulk/wholesale orders, holiday  or limited edition orders, please allow up to 3-4 weeks.

Q: Do you do wholesale orders?

A: Absolutely! We do have a minimum requirement for bulk/wholesale orders. Please email us info@thesanctuarycandleco.com  

palm wax candles

Q: What are your skull, pillars, votives and crescent moon candles made from?

A: They are made of Palm Wax which comes from palm trees. Our distributor get their supplies from a sustainable source and private plantation which helps reduce carbon and doesn't contribute to deforestation. It's non-toxic and eco-friendly!

Q: Why does this wax look different than soy?

A: Palm wax, when it cools, forms very unique crystallization or feather patterns. Similar to snowflakes forming or when ice forms on water. The patterns will always  vary and be different, which make these candles stunning and one of a kind!

Shipping

Q: How are the candles shipped?

A: Our candles are shipped via priority mail and the price is based on the zone in which you live. We ship from New York so the closer to New York you are, the cheaper the shipment will be. It also depends on the size of the order.

Q: What if an item is lost or stolen?

A: With all orders, you will receive tracking information.  If  you do not receive your items within the allotted shipping time,  chances are, it's lost in transit.  If all your shipping information is correct, take your tracking number to the local post office and see if they may have the package for whatever reason. If that falls through, please email us at info@thesanctuarycandleco.com. We will investigate and if the item is lost we will refund the order. For what it's worth we have shipped A LOT of orders and never had an issue.

Q: Damaged and/or broken items

A: Unfortunately, once the items leave us, we have no control over how they're handled. And, although rare, items have been known to arrive damaged. Should you receive your order and the items are damaged and/or broken please contact us immediately! We ask that you send us a photo of said items to info@thesanctuarycandleco.com and we will either issue a refund or send out a replacement as soon as possible. Keeping our customers happy is a priority.